Course Access Questions
How computer literate do I need to be to take an online course?
Taking an online course is similar to reading a book. You can navigate through the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via the Contact Us tab or ASK THE EXPERT in the course.
Is Access Instant?
Yes. Once your course request is approved you will receive an email immediately with your log in information. You may want to check your "junk folder" if you do not see it right away.
Can I do the course in more than one sitting?
Yes. We encourage you to work through the course at your own pace. The system will remember where you left off and start you there the next time you login.
Can I use different computers or tablets to access the course?
Yes. You can study your course 24/7 from any computer, tablet or cell phone that has an Internet connection.
What do I do if my password doesn't work?
- Use the forgot password button on the home page.
- Make sure your Caps Lock button is off, passwords are case sensitive.
- If you have logged in before, you would have been asked to change your password. If you have forgotten your new password simply click on the "Forgot my Password?" link on the student login page and your account info will be emailed to the email address you used when you first signed on.
- If you are still unable to log in please contact us at info@traincan.com
How long do I have to finish the course(s) that I have enrolled in?
You have 30 days from the receipt of your course information to complete the course and exam.
Exam Questions
How long do I have to write the exam?
- BASICS.fst students are allowed 60 minutes to write the final exam.
- ADVANCED.fst students are allowed 90 minutes to write the final exam.
Can I fail a course?
Different courses have different requirements. BASICS.fst and ADVANCED.fst require that you write a proctored examination upon completion. In order to obtain certification documents you must pass this examination. A score below 74% in BASICS.fst or below 75% in ADVANCED.fst will not receive certification. If you fail either the BASICS.fst or ADVANCED.fst exam a retest can be requested through the link on your “My Courses” page when logged in.
All other courses on this Campus are courses of completion. They are self-paced training courses. Each unit has a testing component which requires you to get 100% of the test questions correct. If you do not achieve the percentage, you will be asked to review the unit again and then re-challenge the unit test. You cannot move onto a new unit until you have successfully completed the unit test (score 100%). You cannot fail these courses. You must complete the course to receive a final certificate.
What if I fail the exam on my first attempt?
Click on the “Request Retest” link on your "My Courses" page when logged into the site. You can choose a webcam retest or an in person retest.
How do I access the webcam exam ?
Upon successful completion of your online course you must request a webcam exam. You will then have immediate access to the exam through our external proctoring partner, Integrity Advocate. You will not be able to access a webcam exam unless you have requested a webcam exam upon course completion.
Certification Questions
Where is my certification valid?
Your BASICS.fst or ADVANCED.fst foodhandler certification is valid across Canada.
When will I receive my certificate or wallet card?
Once you have successfully completed and passed either the BASICS.fst or ADVANCED.fst exam and the proctoring review process is complete you will be notified that your digital certificate is available on your "My Courses" page. You must log into your course account to access this page. Once logged in, you will be able to print or download your certificate/wallet card.
If you have completed any other course on this portal you will be able to print your certification once the course has been completed.
How do I get a replacement wallet card or certificate?
If you have lost your certification document you can log into your account and print a new one. If your certificate does not appear in your account you should contact compass@traincan.com.
